Client Relations Associate

2 weeks ago


Atlanta, Georgia, United States Cobbler Union Limited Full time

Position Overview:

Cobbler Union Limited is seeking a dedicated and service-focused Customer Service - Store Associate to enhance our retail operations by providing exceptional shopping experiences. Your interactions with customers will play a crucial role in our success by ensuring we deliver outstanding service consistently.

Key Responsibilities:

  1. Provide an exceptional customer experience through various communication channels including phone, email, chat, and in-person interactions.
  2. Articulate Cobbler Union's values and brand philosophy effectively on the sales floor.
  3. Address customer inquiries and resolve concerns professionally to ensure a seamless experience.
  4. Develop an in-depth understanding of Cobbler Union's product offerings to provide informed recommendations and foster customer loyalty.
  5. Assist customers both online and in-store with their selections, highlighting product features and benefits.
  6. Engage in continuous professional development through training on products and operational procedures.
  7. Carry out daily operational tasks including stock management, visual merchandising, and general store duties.
  8. Exemplify the principle of treating others with respect and kindness.
  9. Continuously seek opportunities to enhance each customer's experience.
  10. Deliver service that exceeds customer expectations.

Qualifications and Skills:

  • Experience in customer service roles.
  • Excellent communication skills, adaptable to various audiences.
  • Proactive problem solver and collaborative team player with a positive attitude.
  • Strong attention to detail and commitment to accuracy.
  • Passionate about providing outstanding customer service and building meaningful relationships.
  • Able to manage multiple tasks in a fast-paced environment.
  • Maintain a patient and positive demeanor with all customers.
  • Demonstrate an entrepreneurial spirit and enthusiasm for growth within Cobbler Union.
  • Previous experience in menswear retail is advantageous but not mandatory.
  • Willingness to work a flexible schedule, including weekends.

This is a part-time position that offers the opportunity to be a vital part of the Cobbler Union team.



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