Client Relations Associate
2 weeks ago
Position Overview:
Cobbler Union Limited is seeking a dedicated and service-focused Customer Service - Store Associate to enhance our retail operations by providing exceptional shopping experiences. Your interactions with customers will play a crucial role in our success by ensuring we deliver outstanding service consistently.
Key Responsibilities:
- Provide an exceptional customer experience through various communication channels including phone, email, chat, and in-person interactions.
- Articulate Cobbler Union's values and brand philosophy effectively on the sales floor.
- Address customer inquiries and resolve concerns professionally to ensure a seamless experience.
- Develop an in-depth understanding of Cobbler Union's product offerings to provide informed recommendations and foster customer loyalty.
- Assist customers both online and in-store with their selections, highlighting product features and benefits.
- Engage in continuous professional development through training on products and operational procedures.
- Carry out daily operational tasks including stock management, visual merchandising, and general store duties.
- Exemplify the principle of treating others with respect and kindness.
- Continuously seek opportunities to enhance each customer's experience.
- Deliver service that exceeds customer expectations.
Qualifications and Skills:
- Experience in customer service roles.
- Excellent communication skills, adaptable to various audiences.
- Proactive problem solver and collaborative team player with a positive attitude.
- Strong attention to detail and commitment to accuracy.
- Passionate about providing outstanding customer service and building meaningful relationships.
- Able to manage multiple tasks in a fast-paced environment.
- Maintain a patient and positive demeanor with all customers.
- Demonstrate an entrepreneurial spirit and enthusiasm for growth within Cobbler Union.
- Previous experience in menswear retail is advantageous but not mandatory.
- Willingness to work a flexible schedule, including weekends.
This is a part-time position that offers the opportunity to be a vital part of the Cobbler Union team.
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