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Guest Relations Associate

2 months ago

Atlanta, Georgia, United States Marriott International Inc Full time
POSITION OVERVIEW
As a key member of our team, the Guest Experience Specialist is dedicated to crafting memorable and distinctive experiences for our guests. This role transcends the conventional front desk duties, focusing on a holistic approach to guest satisfaction throughout their stay.

KEY RESPONSIBILITIES
1. **Proactive Engagement**: Anticipate and fulfill a variety of guest needs, ensuring a seamless experience from check-in to check-out.
2. **Operational Excellence**: Manage operational tasks efficiently, including processing requests, preparing reports, and delivering high-quality services.
3. **Local Insights**: Share valuable information about the local area, enhancing the guest's overall experience.
4. **Physical Demands**: Maintain an active presence throughout the hotel, performing tasks that may include lifting, carrying, and moving items weighing up to 25 pounds.

ESSENTIAL QUALIFICATIONS
- **Education**: High school diploma or G.E.D. equivalent.
- **Experience**: No prior related work experience is required.
- **Supervisory Skills**: Not applicable for this position.

WORK ENVIRONMENT
At Marriott International, we are committed to fostering a diverse and inclusive workforce. We believe in the power of a people-first culture and are dedicated to non-discrimination on any protected basis.

Join us in our mission to enhance the travel experience for guests worldwide. We are looking for individuals who are passionate about delivering exceptional service and who thrive in a collaborative, dynamic environment.