Chief Operations Officer

2 weeks ago

GondrecourtleChâteau, Grand Est, United States BrightSpring Health Services Full time

BrightSpring Health Services - Chief Operations Officer

The Chief Operations Officer is accountable for the comprehensive performance of all organizational activities under their management.

This position entails the execution of Company Policies and Procedures, Strategic Planning, and Quality Assurance Initiatives.

The Chief Operations Officer will enhance financial outcomes through exceptional service delivery acknowledged by both external and internal stakeholders, providing leadership support and resources to operations to achieve set objectives.

Moreover, the Chief Operations Officer serves as a conduit with governmental representatives and provider associations, functioning as a bridge between operations and the Executive Leadership Team.

Key Responsibilities:

  • Assess operational performance and support requirements with Executive Management.
  • Analyze Operations and Branch Staff for alignment with and promotion of BrightSpring's vision, mission, and values.
  • Oversee all operations under supervision to optimize revenue and EBITDA.
  • Evaluate and implement corrective action plans to enhance the financial performance of operations not meeting financial benchmarks.
  • Engage in the formulation of annual budgets and operational strategies.
  • Provide leadership support and resources to operations to meet established objectives.
  • Develop business and increase sales to achieve or surpass targets.
  • Review Sales Strategies and collaborate with the Corporate Sales Team regarding implementation methods.
  • Identify potential growth opportunities through service expansion.
  • Coordinate training for staff on systems, standard processes, company policies, and procedures.
  • Offer leadership support and guidance to operations facing performance challenges and/or administrative vacancies.
  • Establish relationships and act as a liaison between operations and the Executive Leadership Team.
  • Evaluate processes and performance metrics.
  • Effectively lead and allocate the resources of the Core Team (QAM, HRS, etc.) as necessary to support operations.
  • Assist with process implementation aimed at improving performance objectives.
  • Provide support and oversight to operations with Branch Manager vacancies.

Ensure each service site formulates and fully executes a targeted recruitment and retention strategy in collaboration with HR and Talent Acquisition.

Qualifications:

  • Bachelor's Degree in Human Services, Business, or a related discipline; Master's Degree preferred.
  • Three to five years of progressively responsible experience demonstrating the ability to effectively manage operations, systems, processes, and personnel.
  • Three or more years of supervisory experience with at least five direct reports.
  • Exceptional organizational and leadership capabilities.
  • Excellent communication (oral and written) and public speaking skills.
  • Experience in Home Care or a related healthcare sector is preferred.
  • Proficiency in technology and all Microsoft Office applications.
  • Familiarity with Federal, State, and local regulations relevant to the business area they oversee.
  • Knowledge or prior experience working in an office environment with computers, phones, and other related tasks.
  • Willingness to travel 25-50% or as required.

About Our Line of Business:

ResCare Community Living has four decades of expertise in the disability services sector, providing assistance to individuals requiring support with daily living due to intellectual, developmental, or cognitive disabilities.

Our community living services are delivered across multiple states with numerous programs and a comprehensive array of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs.

Important Notice:

We are aware of a scam where imposters are posing as employees from our organization. Please be cautious of anyone requesting financial or personal information. We take pride in providing a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email.

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