Customer Service Liaison

2 days ago


White Plains, New York, United States Atlas Advanage Full time

At Atlas Advanage, we're seeking a skilled Customer Service Liaison to serve as a direct point of contact between our clients and customers. As a key member of our team, you will provide exceptional support, ensuring seamless interactions and fostering long-term relationships.

Key Responsibilities:

  • Deliver personalized support to new and existing customer accounts, addressing their unique needs and concerns.
  • Conduct thorough needs assessments to identify opportunities for growth and satisfaction.
  • Build trust and rapport with customers through open, interactive communication, and provide tailored solutions to their inquiries.
  • Present products and services with honesty and transparency, meeting customer expectations and needs.
  • Meet performance metrics and evaluate progress on a regular basis, driving continuous improvement.
  • Resolve customer complaints in a timely and effective manner, ensuring satisfaction and loyalty.
  • Maintain accurate records of customer interactions and transactions, adhering to company confidentiality standards.

Requirements:

  • Proven experience in customer service, sales, or a related field.
  • A track record of exceeding customer expectations and delivering exceptional service.
  • Excellent active listening skills and ability to build rapport with diverse personalities.
  • Able to learn quickly, process feedback, and adapt to changing situations.
  • Strong communication and presentation skills, with the ability to multitask and prioritize effectively.
  • High school degree or equivalent.


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