Customer Service Ambassador

4 days ago


White Plains, New York, United States Ray Catena BMW of Westchester Full time
Job Summary:

The Customer Service Representative at Ray Catena BMW of Westchester will serve as the primary point of contact for all customer inquiries and concerns. This individual will work in a fast-paced and dynamic environment, providing exceptional customer service and ensuring a positive experience for each customer.

Key Responsibilities:
  • Proactively engage with customers to understand their needs and provide timely and accurate assistance.
  • Handle a high volume of customer interactions in a professional and positive manner.
  • Respond to and resolve customer complaints and issues in a timely and satisfactory manner.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with other departments to ensure seamless and efficient customer service.
  • Stay up-to-date on product knowledge, promotions, and policies to provide accurate and helpful information to customers.
Requirements:
  • High school diploma or equivalent.
  • Prior experience in customer service, preferably in the automotive industry.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient computer skills and ability to quickly learn new systems.
  • Proven ability to remain calm and professional in challenging situations.
  • Flexible schedule, including evenings and weekends, as needed.
  • Bilingual skills (English/Spanish) a plus.
Benefits:
  • Competitive hourly pay ranging from $17 to $19 per hour.
  • Comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and paid time off.


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