Current jobs related to Lead Customer Support Specialist - Tempe, Arizona - Turnaround Welding Services
-
Customer Support Associate
2 weeks ago
Tempe, Arizona, United States Aston Carter Full timeJob Title: Customer Support SpecialistHiring for a Customer Support Specialist role at a leading tech company in Tempe, AZ. The ideal candidate will be local to Phoenix and able to work onsite.Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional...
-
Customer Support Associate
2 days ago
Tempe, Arizona, United States Aston Carter Full timeJob SummaryAston Carter is seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide...
-
Telecom Support Specialist
4 weeks ago
Tempe, Arizona, United States CREXENDO, INC Full timeJob OverviewCrexendo Inc. is a leading provider of cloud solutions, delivering critical voice and data technology infrastructure services to start-ups, SMBs, and small enterprises. We're seeking a highly skilled Telecom Support Specialist to join our team.Key ResponsibilitiesProvide exceptional customer support, responding to customer requests and...
-
Desktop Support Specialist
6 days ago
Tempe, Arizona, United States EMCOR Full timeJob Title: Desktop Support SpecialistAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at EMCOR. As a Desktop Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and ensuring that our computer systems are running smoothly.Key...
-
IT Support Specialist
1 week ago
Tempe, Arizona, United States Arizona Labor Force Full timeJob SummaryArizona Labor Force, Inc. is seeking a skilled IT Support Specialist to join our team at our corporate office in Tempe. As a leading provider of temporary employees for various industries, we are committed to delivering exceptional service and support to our clients. In this role, you will be responsible for installing, maintaining, and...
-
Centralized Support Specialist
2 weeks ago
Tempe, Arizona, United States TEKsystems Full timeJob Title: Centralized Support SpecialistWe are seeking a highly skilled Centralized Support Specialist to join our team at TEKsystems. As a Centralized Support Specialist, you will be responsible for providing exceptional customer service to patients and their families, navigating complex healthcare systems, and ensuring seamless access to quality care.Key...
-
Desktop Support Specialist
1 week ago
Tempe, Arizona, United States Maricopa Community Colleges District Full timeMaricopa Community Colleges District is seeking a skilled Desktop Support Specialist to join its Customer Care team. The ideal candidate will have a strong understanding of delivering exceptional customer service in a Help Desk setting.This role will be responsible for providing problem resolution to customers needing technical assistance via phone, email,...
-
Customer Support Associate
2 weeks ago
Tempe, Arizona, United States Aston Carter Full timeJob DescriptionAston Carter is seeking a highly skilled Customer Support Specialist to join our team in Tempe, AZ. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for clients via phone, email, and...
-
Network Security Support Specialist
3 days ago
Tempe, Arizona, United States Sentinel Technologies Full timeJob Title: Network Security Support SpecialistJob Summary:Sentinel Technologies is seeking a skilled Network Security Support Specialist to join our team. As a Network Security Support Specialist, you will be responsible for identifying, troubleshooting, and escalating technical issues related to network security. You will work closely with our customers to...
-
IT Support Specialist
4 weeks ago
Tempe, Arizona, United States TEKsystems Full timeJob Title: Sr. IT Support SpecialistWe are seeking a highly skilled and experienced Sr. IT Support Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our executive-level employees.Key Responsibilities:Provide on-site deskside IT support for software,...
-
Customer Support Specialist
4 weeks ago
Tempe, Arizona, United States NimbleRx Full timeAbout NimbleRxNimbleRx is a pioneering technology company revolutionizing the healthcare industry by providing seamless access to affordable and reliable healthcare services. Our mission is to empower patients and pharmacists alike through innovative solutions that simplify the healthcare experience.Job SummaryWe are seeking a highly skilled Customer Support...
-
IT Support Specialist
7 days ago
Tempe, Arizona, United States JCO Workforce Solutions Full timeJob DescriptionWe are seeking a skilled IT Support Specialist to join our team at JCO Workforce Solutions. As an IT Support Specialist, you will be responsible for providing technical assistance to customers via phone, chat, email, and e-support cases.Key Responsibilities:Be available and visible in the Technical Support Center (TSC) to assist customers...
-
IT Support Specialist
1 week ago
Tempe, Arizona, United States K2 Staffing Full timeJob SummaryWe are seeking a highly skilled IT Help Desk Support Specialist to join our team at a leading IT Solutions Company in the Phoenix, AZ area. As a Help Desk Support Specialist, you will be responsible for providing timely and effective support to end-users, troubleshooting technical issues, and ensuring the satisfaction of our clients.Key...
-
Client Collections Specialist
3 weeks ago
Tempe, Arizona, United States Mindful Support Services Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Client Collections Specialist to join our team at Mindful Support Services. As a Client Collections Specialist, you will play a critical role in ensuring timely and accurate payment from our clients.Key ResponsibilitiesCommunicate with clients regarding outstanding balances and work with them...
-
Mortgage Specialist Lead
3 days ago
Tempe, Arizona, United States Wells Fargo Full timeJob SummaryAs a Mortgage Specialist Lead at Wells Fargo, you will be responsible for assessing customer needs through financial consultation and offering products and services to prospective customers. You will contribute to the resolution of client issues and work closely with the team to achieve sales goals.Key ResponsibilitiesAssess customer needs and...
-
Operations and Technical Support Specialist
2 weeks ago
Tempe, Arizona, United States Insight Global Full timeJob OpportunityWe are seeking a highly skilled and experienced Dispatch Specialist to join our team at Insight Global.Job Summary:This is a unique opportunity to work with a leading company in the operations and technical support field. As a Dispatch Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key...
-
Service Desk Support Specialist
6 days ago
Tempe, Arizona, United States iT1 Full timeService Desk Support SpecialistiT1, a leading national technology solution provider, is seeking a skilled Service Desk Support Specialist to join our Service Desk team. This role is responsible for providing professional and excellent Service Desk Support to our clients. A strong customer service mindset, strong work ethic, and good communication skills are...
-
Customer Service Representative
2 weeks ago
Tempe, Arizona, United States Aston Carter Full timeJob DescriptionWe are seeking highly skilled and flexible individuals to join our team as DM Support Specialists. As a key member of our team, you will be responsible for providing exceptional customer service and support to our stakeholders in the DM space.Key Responsibilities:Provide timely and effective support to customers via phone and emailWork...
-
Insurance Industry Support Specialist
2 days ago
Tempe, Arizona, United States State Farm Insurance Full timeJob Summary: We are seeking a highly skilled and dedicated Insurance Industry Support Specialist to join our team at State Farm Insurance. As an Assistant, you will play a vital role in providing exceptional customer service and support in all aspects of insurance.Key Responsibilities:Assist customers with their insurance needs and provide guidance on...
-
Customer Service Lead
1 week ago
Tempe, Arizona, United States Circle K Full timeLead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...
Lead Customer Support Specialist
2 months ago
Customer Service Representative Lead
Job Category: Administrative Services
Job Summary:
The Customer Service Representative Lead plays a pivotal role in supporting supervisors within the Customer Solutions Center (CSC). This position is essential for overseeing the Customer Service Representatives who deliver primary telephone support to our valued customers, vendors, and technicians. Responsibilities include monitoring performance, coaching team members, and assisting supervisors to ensure that customer service standards are not only met but exceeded.
Key Responsibilities:
- Oversee daily operations and delegate critical tasks to Customer Service Representatives, including web-based work order management, telephone inquiries, and email communications.
- Facilitate comprehensive training for the department on workflows and processes, ensuring that training is effective in both group and individual settings.
- Provide ongoing coaching to Customer Service Representatives, emphasizing adherence to processes and procedures to enhance service delivery.
- Regularly assess performance metrics and call statistics to maintain optimal operational effectiveness.
- Collaborate with supervisors to deliver constructive feedback for performance evaluations and development plans.
- Perform additional duties as assigned to support the overall objectives of the department.
Qualifications:
- Associate degree or equivalent experience in a leadership role.
- 2 to 3 years of experience in a customer service or call center environment.
- Proficiency in Office365, Excel, and Project Management tools is preferred.
- Exemplary communication and interpersonal skills, with a strong customer-oriented mindset.
- Ability to adapt in a dynamic environment and manage diverse customer interactions effectively.
- Strong organizational skills and the ability to prioritize tasks to meet deadlines.
Work Environment:
This position allows for remote work, providing flexibility while maintaining high standards of service delivery.
Compensation:
We offer a competitive salary along with a comprehensive benefits package, seeking individuals who possess the talent and skills necessary for our ongoing success.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
