Surveillance Operations Manager
4 weeks ago
Join Caesars Southern Indiana as a Lead Surveillance Agent and take on a challenging role that requires strong leadership and analytical skills. As a key member of our Surveillance Department, you will be responsible for overseeing shift operations and personnel, ensuring compliance with regulatory and company policies, and identifying potential security threats.
Key Responsibilities:- Shift Operations Management: Direct and coordinate the activities of Surveillance Department personnel, ensuring seamless execution of shift operations.
- Compliance and Regulatory Oversight: Ensure adherence to regulatory, departmental, and company policies, maintaining a high level of integrity and professionalism.
- Staff Development and Training: Provide guidance, resources, and support to team members to achieve established objectives and promote a culture of excellence.
- Communication and Coordination: Facilitate effective communication with various departments and external entities, ensuring accurate and timely information exchange.
- Surveillance and Security: Monitor gaming and non-gaming operations, identifying potential security risks and taking proactive measures to mitigate them.
- Asset Protection: Safeguard company assets, team members, guests, and property, upholding the highest standards of confidentiality and integrity.
- Policy Development and Enforcement: Develop and maintain a thorough knowledge of regulatory, departmental, and company policies, ensuring compliance and adherence throughout the property.
- Investigations and Intelligence: Identify and investigate instances of cheating, theft, fraud, and other suspicious activities, working closely with law enforcement and regulatory agencies as needed.
- Knowledge and Training: Maintain a comprehensive understanding of casino games, cheating methods, and known individuals of interest, staying up-to-date with industry developments and best practices.
- Collaboration and Communication: Foster strong relationships with various departments and external partners, ensuring seamless communication and cooperation to achieve common goals.
- Education and Experience: High school diploma or equivalent required; minimum 1 year of experience in casino Surveillance preferred.
- Qualifications: Must be 21 years of age, able to perform basic mathematical functions, and proficient in personal computer use. Excellent verbal and written communication skills, attention to detail, and interpersonal skills are essential.
- Work Environment: Must be able to sit for prolonged periods, maneuver throughout the casino, and tolerate areas with secondhand smoke, dust, loud noises, and bright lights. Ability to work varied shifts, weekends, and holidays as needed.
Disclaimer: This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the role. Management reserves the right to revise the job or require different tasks when circumstances change.
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