Call Center Operations Manager
13 hours ago
We are seeking a highly skilled Call Center Manager to join our team at University Health. The successful candidate will be responsible for overseeing the planning, design, installation, billing, and maintenance of phones, overhead systems, and pagers.
Key Responsibilities- Assist with the coordination of telecommunications systems capabilities and prepare activity and progress reports.
- Maintain knowledge and experience in Everbridge, ARC, and ECHO software systems.
- Develop and administer sound policies, procedures, budgets, and multidisciplinary practices.
- Create protocols and training on emergency call/dispatch and demonstrate competence in area of expertise.
- Provide supervision and training for designated personnel.
- Serve as a representative in departmental, hospital, and community task forces, committees, quality teams, and advisory groups as appropriate.
- Associate's degree required; may substitute a high school diploma and progressively responsible experience in a related field for degree.
- Five years of experience as an operator on a multi-position switchboard and familiarity with radio paging systems required.
- Two years of experience with network systems such as Avaya, Cisco, and overhead paging systems required.
- Six months of experience with IDX patient census software preferred.
- One year of experience with Windows Office preferred.
- Six months of experience with MIR3 electronic notification system and/or a physician on-call system preferred.
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Assistant Call Center Manager-LSC
2 weeks ago
San Antonio, Texas, United States Valencia Group Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Valencia Hotel Group. As a key member of our Central Reservations Office, you will be responsible for leading a team to ensure maximum efficiency and operation for our call center.Key ResponsibilitiesLead a team of customer service representatives to...
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Call Center Manager
1 week ago
San Antonio, Texas, United States Valencia Group Full timeJob SummaryThe Valencia Group is seeking a highly skilled Call Center Manager to lead the daily operations of our Central Reservations Office. As a key member of our team, you will be responsible for overseeing a team of agents, ensuring maximum efficiency, and maintaining high levels of customer service.Key ResponsibilitiesTeam Leadership & Supervision:...
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Insurance Call Center Senior Manager
2 weeks ago
San Antonio, Texas, United States HCLTech Full timeJob OverviewWe are seeking an experienced Insurance Call Center Senior Manager to join our team at HCLTech. As a key member of our operations team, you will be responsible for managing the day-to-day client relationship, including strategic planning, change management, process creation, adherence, and service delivery.Key Responsibilities:Develop a detailed...
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Customer Service Supervisor
1 week ago
San Antonio, Texas, United States San Antonio Water System Full timeJob Summary:The Customer Service Supervisor - Call Center is responsible for overseeing the activities of various areas of the internal division of the Customer Service Department, including Billing, Key Accounts, Call Center Remittance Processing, Revenue Collection, and Service Centers.Key Responsibilities:Supervise, select, develop, train, and evaluate...
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Bilingual Call Center Representative
5 hours ago
San Antonio, Texas, United States AtWork - San Antonio Healthcare Full timeJob Title:Bilingual Call Center RepresentativeJob Type:Full-time / Part-timeLocation:San Antonio, TX (South Side)Company Overview:AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re...
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Banking Center Operations Manager
2 weeks ago
San Antonio, Texas, United States Texas Regional Bank Full timeJob SummaryThe Banking Center Operations Manager is a key leadership role at Texas Regional Bank, responsible for the administration, management, and efficient daily operation of a full-service banking center. This includes overseeing operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank's...
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Banking Center Operations Manager
1 week ago
San Antonio, Texas, United States Texas Regional Bank Full timeJob SummaryThe Banking Center Operations Manager is a key leadership role responsible for the administration, management, and efficient daily operation of a full-service banking center. This includes operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank's objectives.Key ResponsibilitiesManage the...
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Member Service Call Center Representative
1 week ago
San Antonio, Texas, United States Randolph-Brooks Federal Credit Union (RBFCU) Full timeJob Description and RequirementsRandolph-Brooks Federal Credit Union (RBFCU) is seeking candidates for full-time employment opportunities with our Member Service Call Center team.Job SummaryThe Member Service Call Center Representative will provide exceptional service to members, non-members, branches, and internal departments through multiple communication...
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Banking Center Operations Manager
2 weeks ago
San Antonio, Texas, United States Texas Regional Bank Full timeJob SummaryThe Banking Center Operations Manager - Team Lead/Senior Manager is responsible for the administration, management, and efficient daily operation of a full-service banking center. This includes operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank's objectives.Key...
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Call Center Specialist
2 weeks ago
San Antonio, Texas, United States Ideaboxpro Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ideaboxpro. As a key member of our customer service team, you will be responsible for providing top-notch service to our clients, handling inbound and outbound calls, addressing customer inquiries, and resolving issues in a professional and...
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Call Center Specialist
2 weeks ago
San Antonio, Texas, United States Ideaboxpro Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ideaboxpro. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesCustomer Communication: Handle a high...
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Technical Support and Customer Care Specialist
3 weeks ago
San Antonio, Texas, United States Smarter Call Center Full timeJob OverviewThe contractor will need to familiarize themselves with a comprehensive range of outdoor gear and be prepared for a significant learning experience. Your primary responsibility will be to handle all incoming inquiries, aiming to accurately assess customer requirements and deliver top-notch support and solutions, while ensuring high levels of...
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Administrative Operations Manager
3 weeks ago
San Antonio, Texas, United States MedVein Management, LLC Full timeJob OverviewMedVein Management, LLC is seeking a skilled Administrative Operations Manager to lead our non-clinical administrative, insurance, and call center functions.Work Schedule:Monday to Friday, 7:30 AM - 5:00 PMKey Responsibilities:Supervise and mentor a team of 10-15 office personnel, including conducting training sessions and performance...
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Operating Room Nurse
1 week ago
San Antonio, Texas, United States Methodist Ambulatory Surgery-Medical Center Full timeIntroductionWe are seeking a skilled Operating Room Nurse to join our team at Methodist Ambulatory Surgery-Medical Center. As a vital member of our healthcare family, you will play a key role in providing exceptional patient care and contributing to our center's success.BenefitsOur total rewards package is designed to support the health, well-being, and...
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Operating Room Nurse
7 days ago
San Antonio, Texas, United States Methodist Ambulatory Surgery-Medical Center Full timeIntroductionWe are seeking a skilled Operating Room Nurse to join our team at Methodist Ambulatory Surgery-Medical Center. As a vital member of our healthcare family, you will play a key role in providing exceptional patient care and contributing to our center's success.BenefitsOur total rewards package is designed to support the health, well-being, and...
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San Antonio, Texas, United States Siddons Martin Emergency Group, LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Business Operations Manager to join our team at Siddons Martin Emergency Group, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our service center, ensuring that our customers receive exceptional service and that our business runs...
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Senior Security Operations Center Lead
2 weeks ago
San Antonio, Texas, United States Motorola Solutions Full timeJob SummaryThe Senior Security Operations Center Lead is a senior-level position within the security operations center at Motorola Solutions. The SOC Lead provides leadership and mentorship to a team of security analysts delivering best-in-class security monitoring for our customers.Key ResponsibilitiesDevelop and implement relevant policies and procedures...
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Operating Room Nurse
1 week ago
San Antonio, Texas, United States Center for Special Surgery-Texas Full timeAbout UsCenter for Special Surgery-Texas is a leading healthcare provider dedicated to delivering exceptional patient care and innovative medical solutions. Our team of skilled professionals is committed to making a positive impact on the lives of our patients and their families.Job SummaryWe are seeking an experienced Operating Room Nurse to join our team...
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Call Center Support Agent
2 weeks ago
San Antonio, Texas, United States Randstad Full timeJob DescriptionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Randstad. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints and inquiries, and working to resolve issues in a timely and professional...
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Operating Room Nurse
7 days ago
San Antonio, Texas, United States Center for Special Surgery-Texas Full timeAbout the RoleWe are seeking an experienced Operating Room Nurse to join our team at Center for Special Surgery-Texas. As a key member of our ambulatory surgery center, you will play a vital role in providing high-quality patient care and contributing to the success of our facility.ResponsibilitiesOversee the instrument and equipment set-up for your OR,...