Bilingual Customer Service Representative

6 hours ago


San Antonio, Texas, United States AtWork Group Full time
Job Title: Bilingual Call Center Representative (Spanish)

Job Type: Full-time / Part-time

Location: San Antonio, TX (South Side)

Company Overview: AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you're ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you

Position Details:

  • Full-Time Opportunities: Monday to Friday, 8:00 am to 5:00 pm
  • Part-Time Opportunity: Monday to Thursday, 8:30 pm to 2:30 pm
  • Paid Training: We invest in your success from day one.
  • Temp-to-Hire: After 90 days, there's potential for a permanent position.

Responsibilities:

Key Responsibilities:
  • First Call Resolution: Strive for efficient and effective issue resolution on every call.
  • Patient Account Management: Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).
  • Appointment Scheduling: Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.
  • Service Line Expertise: Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.
  • Telephone Etiquette: Answer calls professionally, following the provided script and identifying yourself and the clinic.
  • Insurance Knowledge: Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.
  • Appointment Reminders: Make proactive reminder calls to patients (if not automated) and follow up as needed.

Requirements:

  • Fluent in Spanish (written and spoken)
  • Computer proficiency
  • Excellent multitasking skills
  • Commitment to providing outstanding customer service
  • Current TB test (assistance available)
  • Willingness to adhere to Covid and Flu Immunization requirements

Job Types: Full-time, Contract

Salary: From $15.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday


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