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Customer Service Representative

2 months ago

Nashville, Tennessee, United States Marriott Hotels & Resorts Full time
Position Overview

As a Customer Service Representative at Marriott Hotels & Resorts, you will play a crucial role in ensuring guest satisfaction. Your primary responsibilities will include:

  • Responding to Inquiries: Address and manage all guest inquiries, concerns, and requests through various communication channels including telephone, email, and chat.
  • Guest Support: Provide assistance and solutions to enhance the guest experience, ensuring that all interactions are handled with professionalism and care.
  • Communication Management: Operate the telephone switchboard efficiently, managing calls and directing them to the appropriate departments.
  • Request Processing: Accurately record and process guest requests, including special services such as wake-up calls.

This role requires a strong commitment to delivering exceptional service and a proactive approach to problem-solving. Join our team and contribute to creating memorable experiences for our guests.