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Hotel Front Desk Supervisor

4 weeks ago

College Station, Texas, United States stayAPT Suites College Station Full time

Unlock Your Potential as a Hotel Front Desk Lead

Are you passionate about delivering exceptional service and creating memorable experiences for our guests? We're seeking a skilled and friendly Hotel Front Desk Lead to join our team at stayAPT Suites College Station.

Key Responsibilities:

  • Guest Welcome and Check-in: Provide a warm and welcoming experience for our guests, ensuring a smooth check-in process and accurate room assignments.
  • Communication and Problem-Solving: Effectively communicate with housekeeping, resolve customer complaints, and maintain accurate records of guest account information.
  • Booking and Reservations: Manage incoming calls, online bookings, and in-person requests, providing expert knowledge of room rates, availability, and amenities.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in the hospitality industry, preferably as a hotel front desk agent or similar role.
  • Skills: Excellent communication, problem-solving, and time management skills, with a working knowledge of Microsoft Office and reservation management systems.

What We Offer:

  • Competitive Hourly Rate: $12 - $14 per hour.
  • Opportunities for Growth: Join our team and take advantage of opportunities for professional development and advancement.