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Sports Betting Customer Service Representative
2 months ago
Role Summary:
- Processes betting slips and manages cash payouts for winning tickets.
- Addresses customer inquiries and resolves disputes effectively.
- Conducts cash counts at the start and conclusion of each shift.
- Ensures a welcoming atmosphere for all patrons, regardless of their frequency of visits.
- Engages in meaningful conversations and delivers exceptional service to clients.
- Exhibits patience with less experienced customers, providing clear explanations of betting procedures.
- Complies with all company policies and regulations established by governing authorities.
- Requests MTL assistance for bets that necessitate MTL documentation.
- Proactively identifies and addresses customer needs, welcoming and acting on feedback.
- Reports any issues impacting the customer experience within the sports book promptly.
- Performs additional responsibilities that support the operations of the sports book as needed.
- This role is part of Caesars Entertainment.
- Genuine interest in assisting and engaging with customers.
- Strong communication abilities.
- Preference for collaborative teamwork.
- Professional appearance, courteous, tactful, and approachable.
- Numerically adept, energetic, and quick-witted.
- Ability to handle complaints and challenging situations with composure and patience.
- Enjoys confidently promoting products and services.
- Effectively gathers and utilizes customer feedback.
- Prioritizes prompt and efficient service delivery.
- Demonstrates high standards, initiative, and professionalism.
- Adaptable to various tasks and adheres to established procedures.
- Driven and enthusiastic about personal growth and development.
- Must be capable of standing for extended durations.
- Must be able to lift, pull, or push up to 25 lbs.
- Must be able to write for prolonged periods.
- Must be able to twist, bend, or reach without significant limitations.
- This position may involve exposure to a smoke-filled environment.
Caesars Entertainment is a leader in the gaming industry, boasting over 80 years of expertise in sports betting. We are committed to treating all our team members with the utmost respect and dignity, embodying our foundational principle that everyone should be treated like royalty.
As we expand our Caesars Sportsbook & Casino app and retail locations, along with our renowned World Series of Poker franchise and partnerships with major sports and entertainment entities, we are creating exciting opportunities for individuals to contribute to our legacy and make a significant impact.
