Customer Experience Ambassador

6 days ago


Frisco, Colorado, United States The Pinnacle Companies Full time
About the Role

As a Guest Experience Specialist at The Pinnacle Companies, you will play a pivotal role in delivering exceptional service to our guests and driving sales growth.

This dynamic position is ideal for individuals who are passionate about creating memorable experiences for guests and have a knack for anticipating and exceeding their needs and expectations.

Key Responsibilities
  • Guest Experience Excellence: Serve as the primary point of contact for guests, ensuring their needs are met and expectations exceeded. Deliver personalized service that makes every guest feel special and valued.
  • Client Engagement and Sales Generation: Proactively identify sales opportunities by understanding client preferences and offering tailored services that enhance their experience.
  • Team Collaboration and Support: Work closely with the front desk staff, maintenance technicians, and other team members to ensure a coordinated effort in providing top-notch guest services.
  • Operational Excellence: Manage and prioritize work orders, coordinate with external contractors, and ensure all guest services are delivered on time and to the highest quality.
Why Join Us?
  • Be part of a culture that's professional, yet personal; bold, yet humble.
  • Work in an environment where your contributions directly enhance the lives of others.
  • Join a dynamic, forward-thinking team that values innovation and continuous improvement.
  • Embrace the joy and fulfillment of working with a close-knit team that's more family than colleagues.
What We Offer
  • Competitive compensation starting at $25/hour based on experience and skill level.
  • Three weeks of annual paid time off.
  • 16 paid volunteer hours annually, aligning with our ethos and serving our community.
  • Comprehensive medical and wellness benefits, including a 100% employer-paid health insurance plan, with options to enroll in dental, vision, short-term disability, and life insurance plans.
  • An annual invitation to participate in our employee stock ownership program.
  • Memorable events and experiences, such as an annual trip to Mexico, turning team members into lifelong friends.
  • Cell phone and mileage reimbursements.


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