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Patient Access Coordinator
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About Methodist Health System
We are a leading healthcare provider in Nebraska and southwest Iowa, committed to delivering exceptional care to our communities. Our mission is to provide compassionate and personalized care to every patient, every time.
Job Summary
We are seeking a highly skilled Patient Access Professional to join our team at Methodist Hospital. As a Patient Access Professional, you will play a critical role in ensuring that patients receive timely and accurate registration and insurance verification services.
Key Responsibilities
- Greet patients professionally and utilize triage guidelines to alert clinical team members of critical situations
- Perform registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct
- Collect and update patient demographic information and photo IDs in the electronic registration record
- Verify insurance eligibility using electronic work queues and update the electronic registration record and scan insurance cards into registration record
- Complete Medicare Secondary Payer questionnaire and other payer specific documents as required
- Review and sign admission paperwork with patient/patient representative
- Utilize translation services, as needed, to ensure accurate data collection
- Give patients/representatives copies of all signed documents as appropriate
- Advise patient of financial responsibility in a respectful and courteous manner and perform point of service collections according to policy
Requirements
- High school diploma, General Educational Development (G.E.D.) or equivalent preferred
- Previous health care registration, customer service, insurance or billing experience required
- Medical terminology preferred
- American Heart Associate or American Red Cross Basic Life Support (BLS) preferred
- Strong computer skills required
- Ability to multitask, with strong attention to details of registration process
- Ability to relate to patients in a kind, courteous and helpful manner
- Ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation
Physical Requirements
- Medium Work - Exerting up to 50 pounds of force
- Frequently Performed:
- Fingering/Touching
- Keyboarding/typing
- Reaching
- Repetitive Motions
- Sitting
- Speaking/talking
- Constantly Performed:
- Hearing
- Seeing/Visual
