Patient Access Coordinator
4 weeks ago
As a Patient Access Professional at Methodist Health System, you will play a vital role in ensuring the smooth registration process for patients. Your primary responsibility will be to register and dismiss patients in a courteous and timely manner, creating accurate patient records through verification of patient demographics, financial, and visit information. You will also be responsible for electronically verifying payer source/eligibility, patient financial responsibility, and performing point of service collections as appropriate. Additionally, you will ensure a high level of customer service in accordance with the mission and vision of the organization.
Key Responsibilities:
Registration and Insurance Verification:
- Register patients accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.
- Verify insurance eligibility using electronic work queues and update the electronic registration record and scan insurance cards into the registration record.
- Complete Medicare Secondary Payer questionnaire and other payer-specific documents as required.
Customer Service and Communication:
- Provide excellent customer service to patients, responding to their needs and concerns in a professional and courteous manner.
- Communicate patient financial responsibility in a respectful and courteous manner and perform point of service collections according to policy.
Teamwork and Adaptability:
- Work collaboratively with the clinical team to ensure seamless patient care.
- Be adaptable to changing situations and priorities, maintaining a positive attitude and providing excellent customer service in all interactions.
Requirements:
Education:
- High school diploma, General Educational Development (G.E.D.) or equivalent preferred.
- Previous healthcare registration, customer service, insurance, or billing experience required.
- Medical terminology preferred.
- Strong computer skills, including ability to navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
- Basic mathematics skills to support collections of payments.
- Ability to work independently and collect data from patients required for entry into the system.
- Excellent communication and interpersonal skills.
Physical Requirements:
Weight Demands:
- Medium Work - Exerting up to 50 pounds of force.
- Occasionally Performed (1%-33%):
- Balancing
- Carrying
- Crouching
- Distinguish colors
- Grasping
- Lifting
- Pulling/Pushing
- Standing
- Stooping/bending
- Twisting
- Walking
- Occasionally (34%-66%):
- Biological agents (primary air-borne and blood-borne viruses) (Jobs with Patient contact) (BBF)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
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