Patient Access Coordinator
3 weeks ago
The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think's pre-registration and intake process, and directing patients to appointments.
Key Responsibilities:
• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
• Scan insurance cards and appropriate documentation, and collect copay, self-pay, and outstanding balances.
• Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
• Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.
• Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
Requirements:
• High school diploma/GED required.
• A minimum of one (1) year of customer service experience required and one (1) year medical receptionist experience preferred.
• Basic knowledge of medical insurance processes and workflows.
• Knowledge of HIPAA and privacy rules.
• Skill at communicating in a professional manner, both verbally and in writing.
• Ability to deliver excellent customer service and patient education.
• Ability to work independently and in a team environment.
Working Conditions:
This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.
Physical Demands:
This role requires the ability to sit/stand 80% or longer of a workday, walk 20% of a workday, and lift up to 25 pounds without assistance. The role also requires the ability to bend, squat, kneel, and reach above shoulder level occasionally and twist occasionally, as well as repetitive use of hands for simple grasping, fine manipulation, and computer use.
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