Slot Operations Supervisor

2 weeks ago


Evansville, Indiana, United States Bally's Dover Casino Resort Full time

Job Title: Assistant Shift Manager

Company: Bally's Dover Casino Resort

KEY RESPONSIBILITIES:Enforces organizational policies and oversees the slot machines and Slot team during assigned shifts.Accountable for training, supervising, and ensuring fair treatment of staff members.Fosters positive relationships with customers.Responsible for the scheduling of Slot Service Hosts.Ensures adherence to the Family Style Service model by all departmental personnel.Must be available to work varied hours, including holidays and weekends.May be tasked with additional duties as required.SUPERVISORY DUTIES: Oversees Assistant Slot Service Managers and Slot department staff. Responsible for the direction, coordination, and assessment of the unit. Conducts interviews, hires, and trains new employees; addresses grievances and resolves issues.CERTIFICATIONS, LICENSES, REGISTRATIONS: Must be eligible to obtain a gaming license.EDUCATION and/or EXPERIENCE: Bachelor's degree from an accredited institution; or one to two years of relevant experience and/or training; or a combination of education and experience. Must have worked in a Slot Department for a minimum of 3000 hours or 24 months, with at least 1 year in a supervisory role. Familiarity with slot machines is essential.LANGUAGE SKILLS: Proficient in reading and interpreting documents and capable of speaking effectively in front of groups of customers or employees.MATHEMATICAL SKILLS: Competent in calculating figures, amounts, and applying basic algebra and geometry concepts.COMPUTER SKILLS: Proficient in Microsoft Word and Excel.

ACCESS TO GAMING FACILITY: Yes

ACCESS TO SENSITIVE MATERIALS: Yes



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