Customer Success Specialist

2 days ago


Santa Ana, California, United States Aluminum Precision Full time
Job Title: Customer Success Specialist

Aluminum Precision Products (APP) is a leading manufacturer of aluminum forgings, seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving business growth.

Key Responsibilities:
  • Develop and execute customer engagement strategies to drive business growth and retention
  • Build and maintain strong relationships with customers, understanding their needs and expectations
  • Provide exceptional customer service, resolving issues and concerns in a timely and professional manner
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Stay up-to-date with industry trends and competitor activity to inform business decisions
Requirements:
  • Proven experience in customer success, account management, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in IT tools and systems, including Enterprise/Manufacturing Systems
What We Offer:
  • Competitive compensation package, including hourly rate of $20.25 - $23.00
  • Excellent benefits package, including Medical, Dental, Vision, Life Insurance, and 401k plan
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Aluminum Precision Products is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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