Customer Success Representative

3 days ago


Santa Monica, California, United States Kixie Full time
{"title": "Customer Support Specialist", "description": "About the Role

We are seeking a highly skilled and patient Customer Support Specialist to join our team at Kixie. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients via phone, Zoom, tickets, and chats.

Responsibilities
  • Communicate effectively with customers to understand their needs and resolve issues in a timely manner.
  • Work collaboratively with internal teams to solve problems and manage customer issues.
  • Develop and maintain relationships with customers to ensure their success and satisfaction.
  • Assist in creating and maintaining our support center and chat logic.
  • Contribute to the growth and development of our support team.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM tools such as Pipedrive, Salesforce, and Hubspot.
  • Ability to learn and adapt quickly to new technologies and processes.
What We Offer
  • A competitive salary range of $50,000 - $65,000 per year.
  • Health, dental, and vision benefits.
  • 401K plan.
  • Unlimited PTO after 90 days.
  • A fun and dynamic work environment.
", "lang_code": "en"}

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