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Customer Relations Account Specialist

2 months ago

Santa Ana, California, United States AWP Safety Full time

{"h1": "Customer Relations Account Specialist", "p": "At AWP Safety, we are committed to delivering excellence in service and protecting businesses, people, and time. As a Customer Relations Account Specialist, you will play a critical role in ensuring accurate and timely invoicing to our customers. Your attention to detail and excellent communication skills will be essential in resolving billing discrepancies and providing exceptional customer service.

Responsibilities:

* Enter high volumes of data into various systems for billing purposes
* Adjust and handle billing discrepancies and rejections
* Validate and verify contract agreements
* Provide excellent customer service and ensure a positive experience
* Support the team in securing timely payments from customers
* Act as a resource for other functions within AWP Safety
* Answer phones and respond to inquiries with a professional demeanor
* Provide general office support and peer training as requested

Requirements:

* High school diploma or GED required
* 3-5 years AR/Billing experience preferred
* Strong customer service skills
* Basic knowledge of accounting principles and terminology
* Excellent verbal and written communication
* Intense focus on accuracy and attention to detail
* Problem-solving skills
* Critical thinking skills
* Excellent organizational skills
* Outgoing and assertive personality
* Proficiency with Microsoft Office Suite Products
* Experience with American Contractor, Prelude, and Salesforce software preferred

If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

We look forward to hearing from you"}