Service Center Representative

2 weeks ago


Houston, Texas, United States Old Dominion Freight Full time

Position Overview:

We are seeking a dedicated Customer Service Representative to become a vital part of our team at Old Dominion Freight Line. This role is essential in delivering outstanding customer support within our service center while collaborating with fellow team members in a dynamic, high-volume call environment.

Key Responsibilities:

  • Handle incoming calls and emails with professionalism and efficiency.
  • Provide general customer assistance, including rate quotations, sales proposals, shipment tracking, and guidance on completing Bills of Lading and freight labeling.
  • Address customer inquiries and concerns promptly and effectively.
  • Deliver exceptional service to both internal and external clients.
  • Assist with administrative tasks such as mailing, filing, and copying as needed.
  • Digitally archive documents, including Bills of Lading, Delivery Receipts, and permits into our computer system.

Qualifications:

  • High School diploma or equivalent is preferred.
  • A minimum of one year of experience in customer service, ideally within the transportation sector.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office applications.
  • Experience with AS400 systems is a plus.
  • Ability to manage multiple requests and priorities in a fast-paced setting.
  • Proven capability to quickly learn new systems and processes.

Join Our Team:

As a full-time member of our organization, you will have access to a comprehensive benefits package, including:

  • Health, Dental, and Vision Insurance
  • Short-term and Long-term Disability Coverage
  • Flexible Spending Accounts
  • 401(k) Retirement Savings Plan
  • Wellness Programs
  • Credit Union Membership, Paid Time Off, and Holidays

Old Dominion Freight Line, Inc. is proud to be an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, pregnancy, genetic information, military status, veteran status, or any other characteristic protected by applicable law.



  • Houston, Texas, United States Space Center Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Space Center Houston. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the center.Key Responsibilities:Proactively...


  • Houston, Texas, United States AAA Plus Transportation Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Smoothie King. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our store.Key...


  • Houston, Texas, United States Abacus Plumbing, Air Conditioning & Electrical Full time

    Customer Service Team LeadJob Category: Call CenterRequisition Number: CUSTO01338Job OverviewThe Customer Service Team Lead plays a pivotal role in enhancing the performance of our Call Center Representatives at Abacus Plumbing, Air Conditioning & Electrical. This position involves guiding and mentoring team members to ensure exceptional service delivery.Key...


  • Houston, Texas, United States Qonten Full time

    Customer Care Specialist - NO WEEKENDSAs a vital member of our team at Qonten, you will be trained to assist our career agents by addressing inquiries and providing essential information. Your role will focus on delivering accurate and timely service, emphasizing knowledge, adaptability, and a positive attitude to meet the needs of our agents.Key...


  • Houston, Texas, United States American Auto Shield Full time

    About American Auto ShieldWe are a leading provider of vehicle service contracts and automotive claims administration. Our team of experts is dedicated to delivering exceptional service to our customers, and we're looking for talented individuals to join our team.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...


  • Houston, Texas, United States Poconnor Full time

    **About Poconnor****Job Summary:**We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Poconnor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving collections issues, and maintaining accurate records.**Key...


  • Houston, Texas, United States Medix Full time

    Job Summary:The Call Center Representative is the first point of contact for our patients, setting the tone for their experience. This role requires active listening, scheduling, and triaging calls to the appropriate team member.Key Responsibilities:Receive and schedule incoming calls for a multi-location retina practiceMaintain compliance with HIPAA by...


  • Houston, Texas, United States Texas Southern University Full time

    Job Summary:As a key member of the Texas Southern University team, the Call Center Representative will provide exceptional customer service to students and former students, utilizing advisory, technical, and administrative skills to meet their needs. This role requires strong communication and problem-solving skills, as well as the ability to work...


  • Houston, Texas, United States Abacus Plumbing, Air Conditioning & Electrical Full time

    **Job Summary**Abacus Plumbing, Air Conditioning & Electrical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional...


  • Houston, Texas, United States Wilson Air Center Full time

    Job Summary:To ensure customer requests are fulfilled in a timely, accurate, and friendly manner in accordance with the standards set by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.Key Responsibilities:Acknowledge all pilots or customers upon entering or leaving the...


  • Houston, Texas, United States Kirsten and ociates Full time

    This is a remote position with Kirsten and Associates, a leading global house of brands. As a Customer Service Representative, you will capitalize on your world-class capabilities to pursue corporate responsibility goals and harness your strengths from financial power to digital expertise. This approach is dedicated to nurturing your people, expanding our...


  • Houston, Texas, United States Octagon Consulting LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team at Octagon Consulting LLC as a Customer Service Representative. In this role, you will be responsible for collecting monies on behalf of our clients while maintaining compliance and professional office standards.Key ResponsibilitiesCollect monies from debtors by...


  • Houston, Texas, United States Chastang Enterprises Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative at Chastang Ford. As a vital first point of contact for online vehicle inquiries, you will play a crucial role in providing exceptional customer service and setting the tone for a seamless vehicle purchase journey.Key...


  • Houston, Texas, United States First Service Credit Union Full time

    Position Overview:As the Customer Service Operations Supervisor, you will be responsible for managing all facets of the Contact Center to ensure exceptional service is provided to both internal and external stakeholders. Your role will involve quality assurance through call monitoring, addressing escalated issues, offering guidance and leadership to the...


  • Houston, Texas, United States MD Anderson Center Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at the MD Anderson Center. As a key member of our clinical staff, you will play a vital role in ensuring the smooth operation of our patient services.Key ResponsibilitiesCoordinate patient scheduling and appointments, ensuring timely and efficient...


  • Houston, Texas, United States Sedgwick Full time

    About the RoleSedgwick is seeking a highly skilled and dedicated individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to callers, expediting the claims application process, and resolving issues in a timely and professional manner.Key...


  • Houston, Texas, United States South Post Oak Recycling Center LLC Full time

    Job OverviewSouth Post Oak Recycling Center has been a family-owned enterprise since 1994, specializing in the recycling and purchasing of both ferrous and nonferrous metals, as well as electronic waste. With over 26 years of experience, we pride ourselves on our commitment to safety, exceptional service, environmental stewardship, community engagement,...


  • Houston, Texas, United States Omni Cable Full time

    Job Title: Customer Service Representative (Sales Support)Job Summary:We are seeking a highly skilled and motivated Customer Service Representative (Sales Support) to join our team at Omni Cable. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our customers, while also promoting...


  • Houston, Texas, United States HousePro Full time

    Job OverviewHousePro is seeking a skilled Customer Service Representative to join our team as an HVAC dispatcher. As a dispatcher, you will be responsible for handling inbound and outbound calls, scheduling and dispatching technicians to service calls, and providing excellent customer service.Key Responsibilities:Answering inbound calls and responding to...


  • Houston, Texas, United States Sparks Wiz Limited Full time

    About Sparks Wiz LimitedWe are a leading engineering consultancy firm dedicated to delivering exceptional service to our clients. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible experience.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our...