Guest Services Representative

5 days ago


Houston, Texas, United States Space Center Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Space Center Houston. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the center.

Key Responsibilities:

  • Proactively communicate and engage with guests to enhance their experience, providing welcoming greetings, directions, and information about exhibits and artifacts.
  • Manage the information desk, answer phone calls, and assist with guest inquiries.
  • Responsible for the turnstile, ensuring that guests have proper tickets or passes for entry.
  • Accurately process cash and/or credit transactions at various locations, adhering to Space Center Houston admissions policies and procedures.
  • Address guest concerns and transfer unresolved concerns to the appropriate supervisor or department.
  • Secure guests at various simulators, monitor and operate the equipment in a safe manner.
  • Constantly interact with guests in the area, greeting them with a pleasant attitude and smiling face.
  • Cooperate with fellow Crew Members, assisting them with common duties and responsibilities to ensure efficient operation of the area.
  • Maintain a safe, clean, and orderly work location.
  • Know and execute all emergency and evacuation procedures.

Requirements:

  • An enthusiastic and outgoing personality.
  • Strong interpersonal skills.
  • Previous cashier experience preferred.
  • The ability to enunciate clearly and to communicate well.
  • The ability to handle multiple tasks concurrently.
  • Ability to exercise good judgment and sound reasoning in all interactions and decisions.
  • Maturity to work with little or no supervision.
  • Team player.
  • The ability to stand at assigned locations for up to 8 hours, except for breaks and a 30-minute lunch.
  • Willingness and availability to work a flexible schedule, including various day and evening shifts and weekdays, weekends, and holidays.
  • Position may require passing a criminal background investigation and/or drug screen as per Space Center Houston guidelines.
  • Minimum age for employment is 17.

Benefits:

  • Hourly pay rate of $8.75.
  • Seasonal employment opportunity.


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