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Customer Service Representative

2 months ago

Houston, Texas, United States Kirsten and ociates Full time

This is a remote position with Kirsten and Associates, a leading global house of brands.


As a Customer Service Representative, you will capitalize on your world-class capabilities to pursue corporate responsibility goals and harness your strengths from financial power to digital expertise. This approach is dedicated to nurturing your people, expanding our brands, and improving service to customers and communities.

What to Expect
  • You will perform the following tasks for the program:

  • Delivering an elevated modern luxury experience on incoming calls from customers.

  • Responsibilities include supporting customers who contact for reasons such as:

  • Placing an order

  • Checking an order status

  • Inquiring about a repair

  • Seeking product information/recommendations

  • Resolving an issue

  • Soft sales are required
This program has the potential to move to a digital customer response channel, email, chats, and SMS with the potential for greater service revenue.

Requirements
Capabilities of Top Performing Customer Service Representatives for this Program
  • Respond to incoming contacts from customers in a professional and efficient manner.
  • Maintain knowledge and ability to articulate the brand products policies and procedures effectively.
  • Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
  • Mitigate customer escalations through effective decision-making and problem-solving skills.
  • Leverage multiple systems and tools to handle customer contacts effectively.
  • Simultaneously handle multiple tasks including contact handling and data processing.
  • Passion for working within a group environment that delivers exceptional customer experiences.
  • Demonstrated customer service skills preferably in a retail and/or contact center environment.
  • Effective decision-making, problem-solving, and follow-up skills.
  • Excellent verbal and written business communication skills.
  • Ability to multitask in a fast-paced environment and handle shifting priorities.
  • Strong attention to detail.
  • Intermediate computer skills, including proficiency in Windows navigation and MS Office.
  • Luxury retail experience


Benefits
Affordable PPO Healthcare and Dental Options Available

- Capabilities of Top Performing Customer Service Representatives for this Program - Respond to incoming contacts from customers in a professional and efficient manner. - Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences. - Mitigate customer escalations through effective decision-making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts. - Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences. - Demonstrated customer service skills, preferably in a retail and/or contact center environment. - Effective decision-making, problem-solving, and follow-up skills. - Excellent verbal and written business communication skills. - Ability to multitask in a fast-paced environment and handle shifting priorities. - Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience