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Customer Service Representative

2 months ago

Houston, Texas, United States Abacus Plumbing, Air Conditioning & Electrical Full time

**Job Summary**

Abacus Plumbing, Air Conditioning & Electrical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

**Key Responsibilities:**

  • Answer incoming customer calls and respond to customer inquiries in a professional and courteous manner.
  • Provide best-in-class service and exceed customer expectations in every interaction.
  • Enter new client information and update existing client information into our CRM system.
  • Make outbound courtesy calls to clients advising them of the technicians ETA (estimated time of arrival), delay, etc.

**Requirements:**

  • Minimum High School Graduate/GED Equivalent.
  • 2+ years experience in a call center environment.
  • Intermediate skills in Microsoft Windows, including Word and Excel.
  • Experience working with Call Center phone systems.

**Preferred Qualifications:**

  • Enthusiastic and dedicated individual with a strong passion for customer service.
  • Team player with excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.