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Service Center Associate

2 months ago

Houston, Texas, United States Qonten Full time

Customer Care Specialist - NO WEEKENDS

As a vital member of our team at Qonten, you will be trained to assist our career agents by addressing inquiries and providing essential information. Your role will focus on delivering accurate and timely service, emphasizing knowledge, adaptability, and a positive attitude to meet the needs of our agents.

Key Responsibilities:

  • Conduct thorough research and collaborate with relevant resources to gather valid information.
  • Serve as the primary contact for registered representatives, ensuring their inquiries are handled efficiently.
  • Process customer transactions, including entering and modifying orders, and maintaining detailed customer notes.
  • Monitor order statuses and inform customers about ongoing promotions and special offers.
  • Work alongside fellow call center professionals to enhance overall customer service quality.

Qualifications:

  • Minimum of 1 year of experience in customer service.
  • Excellent communication skills and the ability to manage customer expectations effectively.
  • Proven ability to handle challenging customer interactions with professionalism.

Join us at Qonten and contribute to creating a positive experience for our customers while enjoying a work-life balance with no weekend shifts.