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Customer Service Representative

2 months ago


Houston, Texas, United States Poconnor Full time

**About Poconnor**

**Job Summary:**

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Poconnor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving collections issues, and maintaining accurate records.

**Key Responsibilities:**

  • Provide customer service assistance via phone, email, and face-to-face interactions to new and existing clients.
  • Resolve collections issues and accurately perform data entry functions to reflect client activity and transactions.
  • Make initial contact with clients to explain services available and handle inbound and outbound calls as assigned.
  • Process payments, identify and research payment issues, and resolve disputes.
  • Maintain customer databases, update data, and make necessary changes.
  • Communicate with other departments and management to resolve problems.
  • Ability to understand customer needs, handle objections, and respond effectively.
  • Manage customer queries and complaints.

**Requirements:**

  • High School diploma or GED certificate.
  • Strong computer, data entry, and typing skills.
  • Detail-oriented and organized.
  • Excellent written and oral communication skills.
  • Previous customer service, collections, or call center experience.
  • Ability to multitask and work in a fast-paced environment.
  • Fluent in English and Spanish.