Product Complaint Investigation Technician
2 weeks ago
Position: Complaint Investigations Tech
Company: Intellectt Inc
Role Overview:
The Complaint Investigations Technician plays a crucial role in the quality assurance process within the laboratory environment. This entry-level position is focused on the analysis of returned products to address customer concerns effectively.
Key Responsibilities:
- Safely unpack and categorize returned items by product lines.
- Conduct thorough investigations on returned products to resolve customer issues related to blood glucose monitoring devices.
- Document all findings and investigations in the Complaint Handling System.
- Utilize troubleshooting instruments such as multi-meters, oscilloscopes, and microscopes to aid in investigations.
- Perform regular maintenance on quality records and ensure that testing equipment is compliant with validity standards.
- Support the effectiveness of the quality management system.
- Execute routine testing (physical, chemical, or functional) on products returned due to customer complaints, employing various laboratory equipment.
- Summarize and maintain accurate records of all test data and lab activities.
- Process customer returns promptly, adhering to industry regulations.
- Contribute to the company’s objectives regarding timely complaint investigations and resolutions.
Qualifications:
- Proficient in computer skills, including basic Microsoft Office applications, and capable of reading, writing, and understanding English.
- Preferred experience in the Medical Device or Biotech sectors with a technical background.
- Familiarity with electronic troubleshooting is advantageous.
- Ability to collaborate effectively within a team environment.
- Must follow written Standard Operating Procedures (SOPs) diligently.
- Strong documentation skills are essential.
- Competence in data entry is critical, as recording investigation results is a primary responsibility.
- Ability to maintain focus during repetitive tasks is necessary.
- Ideal for candidates with experience in inspection and quality assurance.
- Minimum educational requirement is a high school diploma or equivalent, with technical experience preferred.
- An associate degree in Electrical Engineering or a related scientific field may be considered, along with recent graduates holding a bachelor's degree.
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Product Complaint Investigation Technician
2 weeks ago
Fremont, California, United States Intellectt Inc Full timePosition: Complaint Investigations TechCompany: Intellectt IncRole Overview:The Complaint Investigations Technician will play a crucial role in the Complaint Investigations Lab. This entry-level position involves:Safely unpacking and categorizing returned products by their respective lines.Conducting thorough investigations on returned items to address...
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Product Quality Investigation Technician
2 weeks ago
Fremont, California, United States Intellectt Inc Full timePosition: Complaint Investigations TechCompany: Intellectt IncRole Overview:The Complaint Investigations Technician will play a crucial role in the Complaint Investigations Lab. This entry-level position involves the following responsibilities:Safely unpacking and categorizing returned products based on specific product lines.Conducting thorough...
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