Quality Assurance Investigations Technician

2 weeks ago


Fremont, California, United States ATR International Full time
Job Overview

We are looking for a Quality Assurance Investigations Technician to support a prominent medical device organization.

Position Details:

  • Location: Alameda, CA
  • Shift Options: 5:00 AM - 1:30 PM or 1:30 PM - 10:00 PM
  • Compensation: $24 - $29 per hour

Key Responsibilities:

  • Serve as an Entry-Level Technician in the Complaint Investigations Laboratory.
  • Safely unpack and categorize returned products based on specific product lines.
  • Conduct thorough investigations of returned items to address customer concerns related to blood glucose monitoring devices, strips, and sensors. Document findings in the Complaint Handling System.
  • Utilize troubleshooting tools such as multi-meters, oscilloscopes, test fixtures, and microscopes to aid in investigations.

Essential Qualifications:

  • Proficient in reading, writing, and understanding English.
  • Basic computer literacy is required.
  • Ability to navigate the internet effectively.
  • Familiarity with Excel is advantageous.
  • Capability to follow detailed instructions meticulously.

Preferred Skills:

  • Previous experience in the Medical Device or Biotech sector is preferred.
  • Understanding of electronic troubleshooting processes is a plus.
  • Ability to collaborate effectively within a team environment.
  • Quick learner with the capacity to adhere to written Standard Operating Procedures (SOPs).
  • Strong documentation skills are essential.
  • Competent computer skills are critical, as data entry of investigation results is a primary responsibility.
  • Ability to maintain focus during repetitive tasks is necessary.
  • Ideal for candidates with backgrounds in Manufacturing, Inspection, or Assembly.
  • Minimum educational requirement is a High School Diploma or equivalent (such as GED).
  • An Associate's degree in Electrical Engineering or a related Science field is highly suitable.
  • Recent graduates with a Bachelor's degree in Engineering or a related field may be considered, though this role is primarily suited for entry-level candidates.

Benefits Offered:

  • MEC/ACP Medical Coverage
  • Optional Dental, Vision, Life, and Supplemental Income Plans
  • 401k Plan (subject to eligibility requirements)
  • Sick Leave as mandated by state or county regulations


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