Product Complaint Investigation Technician

2 weeks ago


Fremont, California, United States Intellectt Inc Full time

Position: Complaint Investigations Tech

Company: Intellectt Inc

Role Overview:

The Complaint Investigations Technician will play a crucial role in the Complaint Investigations Lab. This entry-level position involves:

  • Safely unpacking and categorizing returned products by their respective lines.
  • Conducting thorough investigations on returned items to address customer concerns related to blood glucose monitoring devices, including meters, strips, and sensors.
  • Documenting all findings and investigations in the Complaint Handling System.
  • Utilizing troubleshooting tools such as multi-meters, oscilloscopes, test fixtures, and microscopes to aid in the investigation process.
  • Performing routine maintenance on quality records and ensuring testing equipment is compliant with validity standards.

Key Responsibilities:

  • Implementing and sustaining the effectiveness of the quality management system.
  • Conducting routine tests (physical, chemical, or functional) on products returned due to customer complaints, employing various laboratory equipment.
  • Summarizing and documenting all test results while maintaining accurate records of laboratory activities.
  • Processing customer returns promptly in accordance with industry regulations.
  • Supporting organizational objectives regarding the timeliness of complaint investigations and resolutions.

Qualifications:

  • Proficient in computer skills, including basic Microsoft Office and internet navigation.
  • Experience in the Medical Device or Biotech sector with a technical background is advantageous.
  • Familiarity with electronic troubleshooting is preferred.
  • Ability to work collaboratively in a team environment.
  • Adherence to written Standard Operating Procedures (SOPs) is essential.
  • Strong documentation skills are required.
  • Competence in data entry is crucial, as recording investigation results is a primary task.
  • Ability to maintain focus during repetitive and routine investigations is necessary.
  • Ideal for candidates with experience in inspection and quality assurance.
  • A minimum of a high school diploma or equivalent is required, with technical experience preferred.
  • An Associate's degree in Electrical Engineering or a related field may be considered, as well as recent graduates with a Bachelor's degree.


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