Client Relations Coordinator

1 week ago


Tempe, Arizona, United States Arizona State University Full time

Position Title: Customer Service Specialist - Financial Services

Department Overview: The University Technology Office (UTO) is seeking dedicated individuals to join our team in providing exceptional customer service.

Role Overview: As a Customer Service Specialist, you will be the primary point of contact for inquiries related to financial aid eligibility, processing requirements, and student business services. Your role is crucial in ensuring that both internal and external customers receive accurate information and support.

Key Responsibilities:

  1. Address and resolve customer inquiries through various communication channels, including phone, email, and chat.
  2. Assist customers in understanding self-service options related to financial aid and student services.
  3. Participate in training sessions to enhance knowledge of university policies and procedures.
  4. Compile and maintain activity reports to track customer interactions.
  5. Foster trust and commitment to student success by adhering to established policies.
  6. Deliver personalized customer service, ensuring satisfaction and understanding of customer needs.
  7. Conduct research to provide accurate responses to customer questions.
  8. Maintain accurate records of customer interactions and data entry.
  9. Engage in team collaboration and participate in university events.
  10. Perform additional duties as assigned.

Work Schedule: The UTO Experience Center offers various shifts, including:

  • Tuesday - Saturday 6:00am - 3:00pm
  • Tuesday - Saturday 7:00am - 4:00pm
  • Tuesday - Saturday 7:30am - 4:30pm
  • Tuesday - Saturday 12:00pm - 9:00pm

Qualifications:

Minimum qualifications include one to two years of experience in a customer service environment or an equivalent combination of education and experience. Desired qualifications include experience in supporting diverse student populations, familiarity with financial aid policies, and proficiency in Microsoft Office applications.

Work Environment: This position is primarily office-based, requiring extended periods of sitting and occasional physical activity.

COVID-19 Considerations: Compliance with vaccination requirements may be necessary.

Equal Opportunity Statement: Arizona State University is committed to fostering a diverse and inclusive workplace.



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