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Client Relations Specialist

2 months ago

Tempe, Arizona, United States D.H. Pace Company, Inc. Full time
Position Overview

D.H. Pace Company, Inc. is expanding and is looking to hire a Full-time Customer Support Representative. We are in search of candidates who are dedicated to customer satisfaction and possess strong communication and technical abilities. This role presents a fantastic entry-level opportunity within our organization, with pathways for career growth and advancement.

Key Responsibilities:

  • Manage incoming customer inquiries that require service or sales assistance. Collaborate with customers to identify their needs and schedule the necessary services.
  • Advocate for all products and services, providing accurate pricing information when applicable.
  • Collect essential information from customers to ensure precise service delivery by our technicians.
  • Document detailed information in service tickets to enable dispatchers to assign the most qualified technician to each customer request.
  • Uphold a professional representation of the company through exceptional customer service and effective verbal communication.
  • Foster a positive attitude towards customers, regardless of the situation.
  • Perform additional duties as assigned.

This role is an excellent entry-level opportunity at D.H. Pace Company, with numerous prospects for advancement.

Qualifications:

  • High school diploma or GED is required.
  • Preferred: Two (2) years of experience in customer service or administrative roles.
  • Ability to work independently with minimal supervision.
  • Capability to thrive in a fast-paced environment and adjust priorities as needed.
  • Strong verbal and written communication skills.
  • Proficiency in technical applications, including Microsoft Office Suite.

Why Choose D.H. Pace?

D.H. Pace Company is a well-established distribution, construction, and service organization that provides a comprehensive range of door and door-related products, as well as commercial security solutions. With over 95 years of experience, we operate more than 50 offices across the United States.

Our extensive benefits package includes:

  • Competitive base salary
  • Options for medical, dental, and vision coverage
  • 401k retirement plan with matching contributions
  • Paid time off
  • And additional benefits

Successful completion of references, employment verifications, background checks, and drug screenings is required prior to hiring.