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Senior Client Relations Specialist

2 months ago

Tempe, Arizona, United States iMPact Business Group Full time
Job Overview

iMPact Business Group is seeking a Senior Client Relations Specialist to join our team in a 24 Month + Contract role. This position is ideal for individuals who are driven by results and wish to contribute meaningfully in a dynamic environment. You will collaborate with a network of skilled professionals who share a commitment to excellence and detail-oriented service.

Key Responsibilities
  • Establishes and maintains direct communication with clients throughout the sales process.
  • Assists the sales team by fostering and sustaining positive relationships with customers, significantly impacting service and product revenue.
  • Collaborates with various departments to achieve sales objectives related to maintenance services.
  • Engages with customers and distributors to accurately assess equipment failures and provides comprehensive reports to management.
  • Focuses on both pre-sale and post-sale activities.
  • Pre-sale: Addresses customer inquiries to provide relevant product information and pricing; influences production and shipping timelines; suggests pricing adjustments based on customer relationships; identifies new business opportunities.
  • Post-sale: Handles customer inquiries regarding returns, order status, and delivery timelines.
  • Resolves issues related to production scheduling, shipping, or invoicing; evaluates warranty claims and coordinates repair resources; adjusts production and shipping schedules; identifies additional business opportunities.
Qualifications

Essential Skills
  • 1-2 years of relevant experience.
  • Key Competencies:
    • 1. Analytical skills with experience in data analysis for problem-solving and process development.
    • 2. Strong organizational abilities.
    • 3. Excellent communication skills with a focus on customer service.
    • 4. Proficient in Microsoft Office Suite.
    • 5. Advanced Excel skills, including the use of pivot tables and various functions.