Restaurant Operations Manager

2 weeks ago


Washington, Washington, D.C., United States Tin Shop Full time
Job Overview

We are seeking a highly skilled Floor Manager to join our team at Tin Shop. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Team Leadership: Manage and motivate a team of staff to deliver excellent customer service and maintain high standards of food quality and cleanliness.
  • Customer Service: Ensure that all customers receive a warm and welcoming experience, responding promptly to their needs and resolving any issues that may arise.
  • Operations Management: Oversee the day-to-day operations of the restaurant, including managing inventory, controlling costs, and maintaining a clean and safe environment.
  • Training and Development: Provide training and guidance to staff to help them develop their skills and knowledge, and to ensure that they are equipped to deliver excellent customer service.
  • Performance Management: Monitor and manage staff performance, providing feedback and coaching to help them improve their skills and achieve their goals.
Requirements
  • Previous Restaurant Experience: A minimum of 2 years' experience in a restaurant management role, with a proven track record of success.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire a team of staff.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer needs and resolve issues promptly.
  • Communication Skills: Strong communication skills, with the ability to communicate effectively with staff, customers, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and make sound decisions.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional development.
  • Supportive Team Environment: A supportive team environment, with a focus on collaboration and teamwork.


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