Customer Service Ambassador

2 weeks ago


New York, New York, United States Planned Companies Full time
Job Title: Customer Service Ambassador

Job Summary:

Planned Companies is seeking a Customer Service Ambassador to provide exceptional customer experiences for our tenants, guests, and vendors. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere in our buildings.

Key Responsibilities:

* Greet and announce visitors, providing direction and assistance as needed
* Develop and maintain relationships with tenants to understand their needs and preferences
* Schedule reservations and appointments at local restaurants, businesses, and entertainment venues
* Plan and organize on-site events to enhance the tenant experience
* Provide direction, referrals, and access to local attractions and services
* Document and track mail, deliveries, and vendor services
* Answer telephones and monitor the lobby

Requirements:

* 3+ years of customer service experience
* Excellent written and verbal communication skills
* Basic computer skills
* Knowledge of local attractions and establishments
* Polite, friendly, and self-assured with good time-management skills
* Ability to lift up to 50lbs when needed

Benefits:

* Full-time employees are eligible for medical, dental, vision, and other ancillary benefits
* All employees are eligible to participate in the company's 401K with an employer match

Equal Opportunity Employer:

Planned Companies is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
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