Patient Experience Ambassador

4 weeks ago


New York, New York, United States Christiana Care Health System Full time

Job Summary

We are seeking a highly skilled and service-oriented individual to join our team as a Patient Experience Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to patients, visitors, and guests. Your primary goal will be to create a welcoming and inclusive environment that exceeds our patients' expectations.

Key Responsibilities

  • Greets patients and visitors with a warm smile and provides accurate, helpful information
  • Partners with caregivers to provide exceptional experiences
  • Completes assigned projects, such as collating, typing, and processing visitor passes
  • Receives and documents lost or found property using the Report to Learn system
  • Maintains Information Desk Directories and updates as needed
  • Advises volunteers and Junior Board members on daily assignments and answers questions
  • Distributes visitor badges and keeps team members updated on current issues

Requirements

  • High school diploma or equivalent
  • Two years of customer service experience
  • Excellent oral communication skills

About Us

Christiana Care Health System is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


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