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Experience Ambassador

1 month ago

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Job Title: Experience Ambassador

At Jones Lang LaSalle IP, Inc., we are seeking an experienced and customer-focused individual to join our team as an Experience Ambassador. This role is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.

Key Responsibilities:
  • Develop and maintain goals to serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace.
  • Ensure Ambassador services are executed in a manner consistent with the SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.
  • Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies, and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.
  • Support data collection, analysis, and reporting to ensure alignment with the client's goals and objectives.
  • Strive to continually improve experience service performance.
  • Achieve and exceed goals, including performance goals, team goals, and client goals and objectives.
Requirements:
  • Bachelor's degree or equivalent.
  • 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred.
  • Exceptional customer service skills and professionalism with a passion for hospitality.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
  • Ability to work independently - strong prioritization and time management skills.
  • Ability to work with diverse teams - lead by example; respectful, cooperative, accountable.
  • Excellent verbal and written communication skills with the ability to communicate professionally.
  • Excellent organizational skills and process management.
  • Ability to adapt to new devices, technology, and applications.
  • Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).