Guest Services Specialist
2 weeks ago
Benefits:
- Performance-based bonuses
- Employee discounts available
- Flexible working hours
- Complimentary food and snacks
- Provided uniforms
- Opportunities for training and development
- Company events and gatherings
- Competitive compensation
- Career advancement potential
- Paid time off
ABOUT US:
The Lash Lounge Chesterfield and The Lash Lounge O'Fallon are locally owned eyelash salons, part of a national network with over 134 locations. We provide a comprehensive range of services, including eyelash extensions, lash perming, brow tinting, threading, and laminations. Our focus is on creating a luxurious atmosphere while prioritizing the health and care of our clients' natural lashes. We embody a culture of P.A.S.S.I.O.N—Professionalism, Appreciation, Service Orientation, Integrity, Ownership, and Never Give Up Attitude. This philosophy guides us in providing exceptional service to our guests and fosters a community built on love, loyalty, and confidence.
POSITION SUMMARY:
We are seeking a motivated and experienced Front Desk Associate/Concierge to enhance our salon experience. The ideal candidate will focus on delivering outstanding customer service, promoting memberships, and maintaining a positive workplace atmosphere. Responsibilities include driving membership and retail sales, scheduling appointments, and collaborating with our professional lash stylists. If you possess a strong passion for sales and exceptional customer service, we encourage you to consider this opportunity.
KEY RESPONSIBILITIES:
- Boost membership and retail sales.
- Welcome visitors and ensure a positive customer experience.
- Manage appointment bookings via various channels.
- Assist with operational tasks, including inventory management.
- Ensure a clean and welcoming environment.
- Participate in monthly staff meetings and training sessions.
QUALIFICATIONS:
- 1+ year of experience in customer service or retail preferred.
- Strong attention to detail.
- Ability to multitask in a dynamic environment.
- Availability to work weekends and some evenings.
- Flexibility with scheduling.
WHY WORK WITH US?
- Positive and supportive work environment.
- Hourly wage with bonuses for membership sales.
- Paid personal time off after six months of employment.
- Complimentary salon services and lash extensions.
- 50% discount on retail products for employees.
- Discounted services for friends and family.
- Two convenient locations available.
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