Guest Services Specialist
1 week ago
Benefits:
- Performance-based bonuses
- Employee discounts available
- Flexible working hours
- Complimentary snacks and meals
- Provided uniforms
- Opportunities for training and growth
- Company events and gatherings
- Competitive compensation
- Career advancement potential
- Paid time off
ABOUT US:
The Lash Lounge Chesterfield is a family-owned and operated beauty salon, part of a national network of over 134 locations. We provide a comprehensive range of services, including Eyelash Extensions, Lash Perming, Brow Tinting, and more, all within a luxurious and welcoming environment. Our focus is on the health and care of our clients' natural lashes, embodying our core values of P.A.S.S.I.O.N (Professionalism, Appreciation, Service Orientation, Integrity, Ownership, Never Give Up Attitude). We strive to help every client look and feel their best, fostering a community built on love, loyalty, and confidence.
POSITION SUMMARY:
We are seeking a motivated and experienced Front Desk Associate/Concierge to enhance our salon's customer experience. The ideal candidate will focus on delivering exceptional service to our guests, promoting memberships and retail products, and contributing to a positive workplace atmosphere. A strong emphasis will be placed on membership and retail sales, appointment scheduling, and collaboration with our skilled lash stylists. If you possess a P.A.S.S.I.O.N for sales and outstanding customer service, we encourage you to consider this opportunity.
KEY RESPONSIBILITIES:
- Boost membership and retail sales.
- Welcome clients and ensure a superior customer experience.
- Schedule appointments via in-person, online, phone, and text.
- Assist with operational tasks, including inventory management.
- Uphold a clean and inviting atmosphere.
- Participate in monthly training and team meetings.
- 1+ year of experience in customer service or retail preferred.
- Strong attention to detail is essential.
- Ability to multitask effectively in a dynamic environment.
- Availability to work weekends and some evenings.
- Flexibility in scheduling is required.
- Positive and supportive work environment.
- Hourly wage with bonuses for membership sales.
- Paid personal time off after six months of employment.
- Complimentary salon services for employees.
- 50% discount on retail products for employees.
- Discounted services for a family member or friend.
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