Customer Service Coordinator
8 hours ago
This role is responsible for delivering exceptional customer service by providing timely and effective communication and coordination of customer services. The ideal candidate will possess strong communication and interpersonal skills, with the ability to work effectively with customers and staff as a team.
Key Responsibilities:- Provide excellent customer service through frequent communication of service status updates and resolution of customer questions and concerns.
- Research and fact-find to resolve customer issues and provide solutions.
- Work collaboratively with staff to ensure seamless service delivery.
- Maintain accurate records and reports of customer interactions and service delivery.
- Minimum 2 years of clerical support experience required.
- GED or High School diploma preferred.
- Proficient with computers (Excel, Word, Outlook).
- Ability to work the hours of 7 AM - 5 PM, Monday - Friday.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Highly organized with excellent attention to detail.
- Excellent attendance and work performance.
- Ability to communicate effectively with customers on technical and maintenance issues.
- Technical knowledge of heavy equipment components and familiarity with the operation of most Caterpillar machines.
- Experience with DBS is helpful.
- Valid driver's license required.
Holt Group Inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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