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Strategic Partnerships Executive
2 months ago
As a Strategic Account Executive at Collective Health, you will play a pivotal role in fostering strong relationships with our clients. Your primary focus will be on enhancing client satisfaction and retention through effective relationship management.
Key Responsibilities:- Develop and implement a comprehensive relationship management strategy for your designated accounts, ensuring high levels of client satisfaction.
- Acquire in-depth knowledge of Collective Health's offerings to reduce dependency on external expertise.
- Collaborate with the team to manage broker relationships and stay informed on industry trends.
- Employ a solution-focused approach to relationship management, ensuring clients derive maximum value from our services.
- Gradually take on more complex accounts as your skills and experience develop.
- Work closely with support teams to minimize process exceptions and drive improvements that enhance client experiences.
- Serve as the primary point of contact for clients, managing all communications, meetings, and events.
- Oversee the client journey from initial sale through implementation and renewal, providing regular updates on client performance and opportunities.
- Partner with the Client Support team to address day-to-day client needs and resolve any arising issues.
- Take full ownership of client relationships, proactively addressing concerns and ensuring satisfaction.
- Cultivate the ability to independently access data and reports related to client inquiries.
- Maintain a comprehensive view of the client journey, summarizing insights for internal stakeholders.
- Build strong relationships with key decision-makers to understand and align with client objectives.
- Lead contract negotiations when necessary, ensuring favorable outcomes for both parties.
- Establish long-term partnerships by effectively managing escalations and advocating for client interests.
- Regularly assess performance metrics to enhance client satisfaction and retention.
- Act as the client's voice within the organization, advocating for enhancements to the client experience.
- Extensive knowledge of the healthcare and managed care sectors, including self-insured medical, dental, and pharmacy products, underwriting, risk analysis, and account management.
- Exceptional negotiation and communication skills, with a proven ability to build relationships and resolve client issues collaboratively.
- A minimum of 3 years of experience in Client Relationship Management.
- A proactive self-starter who can navigate the organization to advocate for clients effectively.
- A strong desire for continuous learning and professional development.
Salary will be determined based on the employee's location, with additional opportunities for commission based on sales performance. Employees will also be eligible for stock options and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
