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Rental Operations Coordinator

2 months ago

Charlotte, North Carolina, United States The Raymond Corporation Full time
Job Summary

The Rental Coordinator will be responsible for coordinating rental equipment functions with other departments and customers, ensuring timely delivery of equipment, and providing exceptional customer service to drive product loyalty and customer retention.

Key Responsibilities
  • Determine the proper equipment needs per application.
  • Schedule equipment to be rental ready and delivered in a timely manner.
  • Responsible for all tracking and billing of internal and external cartage costs.
  • Responsible for invoicing customers in a timely manner.
  • Work with accounting on all past due accounts.
  • Maintain computer system integrity.
  • Prepare and produce management reports.
  • Secure equipment from Raymond and other dealers as required.
  • Perform charger adjustments such as connectors, fuses, line voltage, etc.
  • All other duties as assigned or required.
Requirements
  • High school or equivalent minimum, associate degree or 2 - 3 years appropriate experience.
  • Excellent customer skills.
  • Basic PC knowledge and data entry skills.
  • Excellent organizational and time management skills.
  • Ability to interact with team members to develop good working relationships.
  • Basic Mechanical understanding.
  • Strong mental ability to maintain a calm demeanor under pressure or stress.
  • Excellent communications skills: written, verbal and listening.
  • Must exhibit detail orientation and ability to juggle priorities.
What You'll Need for Success
  • Self-driven/self-structure.
  • Autonomous (taking initiative).
  • Drive, strong work ethic.
  • Results-oriented.
  • Passionate about achieving results.
  • Reliability, accountability, integrity.
  • Communication skills.
  • Assertive.
Benefits of Joining the Team

At The Raymond Corporation, we offer a comprehensive benefit program to protect your health, your family, and your way of life. Our benefits include:

  • Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.
  • Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
  • Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
  • Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
Physical Requirements & Working Conditions

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.