Operations Coordinator

4 weeks ago


Charlotte, North Carolina, United States Panthers Football, LLC Full time

Job Summary:

The Coordinator of Operations is a critical role in the successful execution of operations functions at Bank of America Stadium. This position reports to the Senior Director of Engineering & Sustainability and is responsible for overseeing and coordinating outsourced housekeeping vendors, waste hauling and recycling programs, and pest control vendors.

Key Responsibilities:

  • Oversight and coordination of outsourced housekeeping vendors, waste hauling and recycling programs, and pest control vendors
  • Execution of events at the Stadium, working closely with the Events team to prepare the building for a best-in-class guest experience
  • Participation in a robust quality assurance program to ensure compliance with safety and performance standards
  • Monitoring the execution by third-party contracted services, verifying conformance with terms and deliverables
  • Expeditious and thorough response to Incident Management System (IMS) notifications during events related to housekeeping, pests, and overall venue presentation
  • Quality control of stadium cleaning vendors, ensuring expectations are met and quality control checklists are completed during events
  • Assistance with concert preparation and event logistics, including floor protection, chair installation, equipment coordination, signage, and field LED installation/breakdown
  • Assistance with stadium signage installations, inventory, and upkeep
  • Management of stadium equipment assets and rentals
  • Daily walks and monitoring progress of vendors and sub-contractors as assigned
  • Maintenance of inventory of all stadium-owned items for major, live, and special events

Requirements:

  • Minimum 3-5 years of experience working in an operations role for a sports/entertainment venue or public-facing assembly facility
  • Operations experience working in a stadium or arena facility
  • Event set up and break down in a large stadium, arena, or facility
  • Proficient in Microsoft Word and Excel software
  • Flexibility to work evenings and/or weekends and all Carolina Panthers, Charlotte F.C., and major stadium events, including events held on weekends, nights, and holidays when necessary
  • Experience managing outsourced housekeeping contracts
  • Experience working with food and beverage operators, concerts, and other stadium events
  • Experience working with a comprehensive asset management/CMMS/IMS platform
  • Forklift certification
  • Ability to work independently with minimal supervision
  • Ability to handle confidential, privileged, and/or sensitive information with care and sensitivity

Working Conditions:

This job operates mostly outside and in/around a stadium facility, which may include inclement weather conditions.

Pay Type: Hourly



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