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Customer Service Representative

2 months ago

Deer Park, Texas, United States Royal Vopak Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Royal Vopak. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide single-point-of-contact for customer inquiries and issues
  • Process orders and handle paperwork involved
  • Handle quality documentation, research, and reporting for non-compliance issues
  • Schedule railcars and trucks as necessary
  • Perform simple inventory functions and monitor inventory levels
  • Prepare special reports as requested and handle special projects
  • Maintain and file completed orders and verify deviations
  • Monitor truck shipments and act on deviations
  • Maintain customer rail car fleets used for product movement
  • Train on Federal, state, and local environmental regulations and requirements
  • Participate in daily operations meetings and attend customer meetings
  • Participate in improvement projects and maintain internal and external reports
  • Generate billing for overtime charges on tank truck and tank car storage
  • Maintain sales database/order database system and create order templates
  • Train new Customer Service Representatives as requested
Requirements
  • High School Diploma or GED required
  • College courses in Business, Finance, Hospitality, or related field helpful
  • Minimum of 3-5 years experience in customer service and general office work; accounting background helpful
  • 3-5 years of terminal or plant experience; operations experience helpful
  • Knowledge of operational and administrative requirements for products of specified customers
  • Understanding of customer's internal logistics processes and knowledge of customer products stored with Company
  • Knowledge of operational and administrative requirements for products
  • Experience working with Federal, state, and local environmental regulations including RCRA preferred
  • Customer service focus and ability to deal with diverse personalities
  • Knowledge of Company processes and infrastructure and ability to locate customer information
  • Excellent English communications skills and ability to read, write, and speak fluently
  • Solid computer skills including Microsoft Office Suite and various email and internet programs
Work Environment

This position requires an employee to be in an office environment as well as exposed to outside elements. The employee may be required to wear PPE required by the location and may be exposed to various chemicals and compounds, including fumes and smells, some of them hazardous.

Physical Demands

The employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; and may be required to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height and may be required to enter confined spaces.