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Senior ServiceNow Project Manager

4 weeks ago

San Jose, California, United States SVK Technology Solutions Full time
Senior ServiceNow Project Manager

At SVK Technology Solutions, we are seeking a highly skilled Senior ServiceNow Project Manager to join our team and collaborate with Director/VP-level stakeholders. This role will be pivotal in shaping how we collect, measure, track, and report data for the organization, focusing on driving metrics-based project delivery.

Key Responsibilities:

  • Collaborate with Director/VP-level stakeholders to identify key metrics and data collection strategies for organizational success.
  • Develop and implement processes for tracking, measuring, and reporting project delivery, with a focus on data-driven metrics.
  • Lead the creation and maintenance of dashboards and reports that provide insight into key performance indicators (KPIs) for various projects and initiatives.
  • Ensure data governance, accuracy, and integrity across all reporting platforms and metrics tracking.
  • Establish and maintain a regular cadence for reporting on project performance and delivery metrics.
  • Work closely with cross-functional teams to ensure alignment on data-driven insights and decision-making processes.
  • Present actionable insights and recommendations to senior leadership based on thorough data analysis.

Qualifications:

  • Proven experience (10+ years) as a Data Analyst, Data Architect, or similar role with strong exposure to senior leadership teams.
  • Extensive experience in working with large datasets and advanced data analysis tools and software.
  • Expertise in data governance, metrics tracking, and developing processes to drive performance and reporting.
  • Strong understanding of project delivery metrics and the ability to establish cadence for regular reporting.
  • Ability to create meaningful and executive-level reports, dashboards, and visualizations that effectively communicate insights.
  • Excellent communication and stakeholder management skills, with the ability to engage with Director/VP-level executives.
  • Experience with tools such as Power BI, Tableau, and other data visualization and reporting software.