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Senior Platform Architect
2 months ago
About the Role
The Customer Outcomes Platform Architect is a highly consultative role at ServiceNow, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform.
The ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, focused on technology strategy, governance, data, and solution design.
They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions, including business value identification, road mapping, and advising and defining successful execution strategies.
Key Responsibilities
- Developing strong relationships with c-suite and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
- Translating business objectives to outcomes through the visual customer roadmap.
- Interacting with customer architecture personnel to analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
- Positioning ServiceNow as the system of action to enable the integrated digital transformation roadmap.
- Establishing and advising on technical governance related domains and associated processes.
- Driving solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
- Working with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
- Advocating and championing ServiceNow's advisory leading practices and industry use cases with clients.
- Contributing thought leadership on how advisory and co-delivery can optimize customer outcomes.
- Guiding a customer down a prescriptive solution design and managing through the technical implementation decision points.
- Defining solutions across the platform that align to delivered capabilities.
Requirements
- Consulting experience, preferably in management consulting leadership roles at a top-tier consulting company focused on technology.
- Fortune 500 or OEM software or cloud company enterprise architect experience.
- Career progression in technical and architecture roles.
- Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps.
- Large program experience leading architecture and design.
- Enterprise architecture experience, including data modeling, core data design, security, integrations, and configuration management.
- Cloud application technology experience, including implementation of one or more cloud-based systems.
- ServiceNow platform experience is desired but not required.
- Cloud platform experience and familiarity with enterprise platforms are also desired.
What We Offer
ServiceNow offers a competitive compensation package, including a base pay, equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.
Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
We are an equal opportunity employer and welcome candidates from diverse backgrounds, including non-traditional paths. We strive to create an accessible and inclusive experience for all candidates.
