Senior Operations Strategist

4 weeks ago

San Diego, California, United States ServiceNow Full time

Transforming Business Operations at ServiceNow

ServiceNow is seeking a highly skilled Business Operations Strategist to join our dynamic business operations team. As a key member of our organization, you will partner with leaders across the company to drive strategic planning, execution, procurement, financial oversight, and employee engagement.

This role requires a high level of cross-functional collaboration and alignment with the security organization to achieve operational goals and ensure the efficiency and effectiveness of organizational processes.

Key Responsibilities:

  • Strategic Planning and Execution
    • Partner with senior leaders to develop and align organizational priorities, annual objectives, and key results (OKRs).
    • Facilitate collaborative planning sessions to ensure cross-functional alignment and buy-in.
    • Monitor the execution of OKRs, providing ongoing insights, recommendations, and course corrections to meet organizational objectives.
  • Organizational Operational Performance and Efficiency
    • Collaborate with department heads to develop and track relevant performance metrics (KPIs), ensuring alignment with business goals.
    • Maintain and manage the KPI inventory, functioning as the subject matter expert (SME) for KPI tracking and reporting.
    • Identify and drive process improvement initiatives to enhance operational efficiency, productivity, and cost-effectiveness across the organization.
  • Communications and Leadership Team Support
    • Maintain the operational rhythm and calendar of key organizational activities, ensuring smooth execution of initiatives.
    • Prepare agendas and facilitate effective leadership team meetings, driving actionable outcomes and clear communications.
    • Coordinate team communications, updates, and recognition to foster a positive and informed work environment.
    • Promote employee engagement through trust-building initiatives, analyzing feedback, and implementing action plans to address concerns.
    • Ensure compliance with HR training, organizational development, and employee engagement initiatives, ensuring a compliant and ethical workplace.
  • Project Management
    • Lead cross-functional project teams, ensuring alignment of timelines, budgets, and project deliverables.
    • Manage project execution, reporting on key milestones, and ensuring project success through clear communication and follow-up.
    • Drive coordination across departments to ensure on-time delivery and quality of initiatives.
  • Finance Budgeting and Procurement
    • Manage the budgeting process, working closely with department leaders to prepare, monitor, and review budgets.
    • Track and monitor expenses, ensuring budget adherence and efficient allocation of resources.
    • Coordinate headcount planning and approval processes, ensuring alignment with organizational priorities and budget constraints.

Qualifications:

12+ years of experience in business operations, strategy, project management, or a related field, with experience in security or technology organizations being a plus.

Demonstrated experience with strategic planning, OKR development, and operational performance tracking (KPIs).

Strong project management skills, with experience leading cross-functional teams.

Proven track record in budgeting, procurement, and resource allocation.

Excellent communication skills, with the ability to present complex information clearly and influence across various levels of the organization.

Experience with employee engagement and fostering a positive work environment.

High degree of initiative and ability to drive alignment across multiple stakeholders.

Skills:

Strong analytical and problem-solving skills.

Expertise in process improvement and driving operational efficiency.

Proficiency in project management tools and methodologies.

Ability to collaborate and build strong relationships across teams and departments.

Strong organizational skills with the ability to manage multiple projects simultaneously.

Compensation:

For positions in this location, we offer a base pay of $140,000 to $245,200, plus equity (when applicable), variable/incentive compensation and benefits.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas:

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Learn more here.

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations:

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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