Senior Platform Architect

4 weeks ago

San Diego, California, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Senior Platform Architect to join our team at ServiceNow. As a key member of our Customer Outcomes team, you will be responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.

This is a highly consultative role that does not perform configuration on the platform, but instead guides both partner and customer resources to achieve their goals through leading practices. You will interface with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation, and on-going operations related to ServiceNow solutions.

Key Responsibilities
  • Developing strong relationships with the C-suite and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
  • Translating business objectives to outcomes through the visual customer roadmap.
  • Interacting with customer architecture personnel (enterprise and solution) to analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
  • Positioning ServiceNow as the system of action to enable the integrated digital transformation roadmap.
  • Establishing and advising on the technical governance related domains and associated processes.
  • Driving solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
  • Working with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and on-going support.
  • Advocating/championing ServiceNow's advisory leading practices and industry use cases with clients.
  • Contributing thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes.
  • Guiding a customer down a prescriptive solution design and managing through the technical implementation decision points.
  • Defining solutions across the platform that align to delivered capabilities.
Requirements
  • Consulting experience, preferably in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
  • Fortune 500 or OEM Software or Cloud Company enterprise architect experience.
  • Career progression (Technical, Architecture).
  • Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps.
  • Large program experience leading architecture and design.
  • Enterprise Architecture experience.
  • Data modeling, core data design, security, integrations, configuration management.
  • Cloud Application Technology experience, including implementation of one or more cloud-based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud.
  • 1-2 years of ServiceNow Platform experience is desired but not required.
  • Cloud platform experience desired.
  • Familiarity with Enterprise Platforms.
What We Offer

We offer a competitive compensation package, including a base pay of $116,050.00, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

We are an equal opportunity employer and welcome candidates from diverse backgrounds, including non-traditional paths. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

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