Medical Office Assistant

1 week ago


Danville, Pennsylvania, United States Geisinger Health System Full time
Job Summary

Geisinger Health System is seeking a highly skilled and compassionate Patient Access Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities
  • Coordinate and perform front-line office activities in an effective and efficient manner.
  • Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments as applicable.
  • Responsible for checking patients in for appointments and accurately verifying demographics.
  • Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
  • Reads and interprets insurance responses and understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
  • Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
  • Communicates financial obligations to patients and collects fees at time of service as appropriate.
  • Communicates the purpose of and completes all necessary regulatory forms with patient.
  • Completes patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible.
  • Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
  • Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
  • Performs cash posting following department guidelines.
  • Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
  • Independently works work queues to ensure timely resolution of all accounts.
  • Maintain productivity and quality performance expectations.
Requirements
  • High School Diploma or Equivalent (GED)
  • Minimum of 1 year of related work experience
  • Certification(s) and License(s) as required by the state and/or Geisinger Health System
What We Offer
  • Competitive compensation and benefits package
  • Full benefits (health, dental, and vision) starting on day one
  • Three medical plan choices, including an expanded network for out-of-area employees and dependents
  • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
  • Company-paid life insurance, short-term disability, and long-term disability coverage
  • 401(k) plan that includes automatic Geisinger contributions
  • Generous paid time off (PTO) plan that allows you to accrue time quickly
  • Up to $5,000 in tuition reimbursement per calendar year
  • MyHealth Rewards wellness program to improve your health while earning a financial incentive
  • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free membership with discounted backup care for your loved ones
  • Employee Assistance Program (EAP)
  • Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance
Geisinger Health System

We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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