Scheduling Manager

2 weeks ago


Lakewood, United States Emich Chevrolet Full time
Job Overview

The Client Appointment Coordinator plays a vital role in managing a high volume of incoming calls with the primary objective of scheduling appointments for our clients to connect with our Service representatives. This position requires an individual who is exceptionally organized, possesses strong communication skills (both written and verbal), and can uphold a superior level of customer service and professionalism.

Benefits of the Client Appointment Coordinator Role:

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401K Plan
  • Paid Time Off
  • Holiday Bonus Program
  • Compensation: Starting at $18.00/hour

Key Responsibilities:

  • Respond promptly to inbound calls and text messages
  • Schedule client appointments in accordance with our operational capacity
  • Deliver exceptional customer service with professionalism in all forms of communication
  • Initiate and manage outbound internet and phone campaigns
  • Maintain accurate daily, weekly, and monthly sales and service forecasts
  • Track and manage all leads effectively
  • Ensure timely follow-up on all leads
  • Oversee daily operations of the business development center
  • Collaborate with executive and department managers to refine appointment-setting strategies

Qualifications:

  • Excellent communication, organizational, and time management skills
  • Proficient in computer and technology applications
  • Ability to learn quickly
  • Team-oriented with a positive attitude and a desire for improvement
  • Self-motivated and competitive, thriving on achieving goals
  • Previous sales experience is advantageous
  • Experience in the automotive industry is preferred

Join a dynamic team at Emich Chevrolet, where your contributions are valued and your career can flourish. We are committed to providing equal employment opportunities and fostering a diverse workplace.


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