Restaurant Manager

4 days ago


Lakewood, Ohio, United States Potbelly Sandwich Works Full time
Job Description

Job Title: Restaurant Manager

Job Summary:

We are seeking a highly motivated and experienced Restaurant Manager to lead our team at Potbelly Sandwich Works. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Train, coach, and develop all team members to realize their potential.
  • Assess staff abilities and create effective development plans.
  • Interview, select, and hire great people who represent Potbelly Values.
  • Develop and maintain a positive work culture that fosters strong attraction and retention.
  • Effectively schedule associates, certified trainers, and shift leaders.
  • Update communication boards with critical shop information.
  • Hold regular meetings with key shop staff.
  • Delegate tasks to the team and ensure a high standard of execution.
  • Ensure all security procedures are followed.
  • Control cost of goods, variances, and inventories within the shop.
  • Create a marketing plan and lead local shop marketing to increase sales.
  • Control assigned P&L line items.
  • Spends 80-90% of time on the shop floor in the Front of the House.
  • Maintain deadlines and prioritize while running an effective shift.
  • Comply with health and safety standards for food, cleanliness, and safety.
  • Effectively handle customer complaints/issues.

Requirements:

  • Minimum of at least 2 years as a Restaurant Manager in a restaurant or retail environment with P&L responsibility.
  • Strong business acumen and ability to understand and interpret financial reports.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
  • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.

What We Offer:

  • Competitive pay with performance-based annual raises.
  • Medical, dental, and vision insurance.
  • Domestic partnership benefits.
  • Paid parental leave.
  • FSA and HSA with employer contribution.
  • Commuter benefit program.
  • Retirement savings 401(k) with company match.
  • Employee assistance program.
  • Paid time off.
  • Discount program.
  • Flexible work schedule.
  • Career growth opportunities.


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